Frequently Asked Questions (FAQs)
📦 Orders & Shipping
Q1. How long does shipping take?
Orders are processed within 10 business days. Delivery timelines vary by location:
- Domestic (India): 5–7 business days after dispatch
- International: 10–15 business days after dispatch
Once your order is shipped, you will receive a tracking link via email and SMS.
Q2. Can I cancel or modify my order?
Cancellations are only accepted within 24 hours of placing the order, and only if it hasn’t been processed or shipped.
To request a cancellation or modify size/address details, email us immediately at hello@theelegancecorner.com.
Q3. My order is delayed. What should I do?
Delays may happen due to courier logistics or customs (for international orders).
First, check your tracking link for updates. If still unresolved, contact us at hello@theelegancecorner.com or WhatsApp us at 9646339244.
🔁 Returns & Exchanges
Q4. What is your return policy?
We follow a strict no return, no exchange, and no refund policy due to the customized and delicate nature of our garments.
Only in cases of:
- Damaged or defective products, or
- Wrong item shipped,
we will review and assist if reported within 24 hours of delivery with proper evidence (photos/videos).
Q5. How do I report an issue with my order?
Email us at hello@theelegancecorner.com within 24 hours of delivery with:
- Your order number
- Photos/videos showing the issue
- A brief description
Our team will respond within 3–5 business days.
💳 Payments & Discounts
Q6. Is my payment secure?
Absolutely! We use PCI-DSS compliant payment gateways (such as Razorpay and Stripe) with SSL encryption.
Your card and payment details are never stored on our servers.
Q7. How do I apply a discount code?
Enter your code at checkout under “Apply Coupon”.
If it doesn’t work:
- Check if the code has expired
- Ensure it meets the applicable conditions
- Contact us for support
👗 Product Care & Sizing
Q8. How do I choose the right size?
Please refer to the Size Guide available on each product page. For further assistance, contact us before placing the order.
Q9. How should I care for my clothing?
We advise only easy hand wash or professional dry cleaning for all our garments.
This helps maintain the quality, fit, and finish of our premium products.
Avoid machine washing, harsh detergents, or bleach.
📞 Contact & Support
Q10. How do I track my order?
Once shipped, you will receive a tracking link via email/SMS.
If you haven’t received it or there’s a delay, email hello@theelegancecorner.com with your order number.
Need Help?
📧 Email: hello@theelegancecorner.com
📱 WhatsApp: 9646339244
We typically respond within 24 hours.